Senester M

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Verified Reviewer
| map-marker Woodbridge, New Jersey

Poor customer service

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Updated by user Oct 03, 2023

I haven’t heard from anyone at all the issue was never resolved or apologized for The health department needs to look into this matter it was hazardous to our health we could’ve swallowed those dirty pieces of mop all I’m our food

Updated by user Oct 03, 2023

I haven’t heard from anyone at all the issue was never resolved or apologized for The health department needs to look into this matter it was hazardous to our health we could’ve swallowed those dirty pieces of mop all I’m our food

Original review Sep 03, 2023
I waited for a hour and a half to be seated with my family at the Metuchen location for a first time visit that became a nightmare first it seemed racist putting only blacks in the back then my daughter got food with pieces of mop in it in and around my toast and bacon It . Called the manager over he stuck his finger in the plate of food with no gloves in the food took thr mop pieces out dropped some on her and left the contaminated food for her to eat with more pieces in it Thats disgusting he he would bring another plate it was an empty to to take the contaminated food to put on a clean empty plate for her to eat that is against so many sanitation codes this manager seemed clueless on how to handle the situation another associate came over standing over my daughter shouting rudely its just a piece of towel its just a towel I got so upset and disgusted afraid to eat or drink anything I told them Im not paying for anything one of guys yelled at us we can leave them
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Pros:
  • No pros
Cons:
  • Every bit of my experience was a nightmare

Preferred solution: I can’t even begin on how to resolve this matter. Terminate or demote the managers they are racism and very unprofessional clean the kitchen and avoid mops or towels being near the good

User's recommendation: Stay away horrible place with racist and rude employees

Anonymous
map-marker Indianapolis, Indiana

Never going again.

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If you want to be charged for every little extra then this is the restaurant for you. Visited the 86th street restaurant in Indianapolis. Service and food was good. Asked for a small bowl of hollandaise sauce for my eggs Benedict and was charged an extra $1.79. I thought this was extremely cheap on the restaurants part. The prices they charge they could afford a “small “ bowl of sauce. Hostess/cashier was rude when I complained about the up charge. Too many good breakfast restaurants in the area to return to this one.
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1 comment
Guest

Went to the new one on Polaris parkway here in Columbus Oh. The girl at the door was extremely rude not only to me but my daughter n law as we arrived at separate times.

Then as we were leaving (after spending 80 bucks) for three of us she was rude in the manner she told us to exit the place. Will not be going back

Anonymous

Saturday 12/16/17

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Went to the one off of Hulen in Fort Worth. First of all the lady that was the hostess was coughing and sneezing. Second of all, we came in there were only 2 couples ahead of us, so as we were waiting for about 10 minutes, the lady that was coughing and sneezing, came over to us and put our name into her tablet. As we were still waiting, all of sudden a lot of people that came in after us were seated over and over. So, at that point we left. We have been loyal customers for years, we were truly disappointed. Thanks, Anna Wells
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Reason of review:
Poor customer service
Anonymous
map-marker Fort Worth, Texas

Grapevine and Fort Worth Locations

My wife and I used to go to the Grapevine Texas location for the Original House of Pancakes, we quit going after being a loyal customer for many years because the Manager they have now is incompetent and has people waiting when they have empty booths and tables waiting. Now , that Manager is at the new Fort Worth location and has brought his incompetence with him---so the Fort Worth location this weekend had people waiting for almost an hour and we counted at least 36 seats available and he had that many people waiting. People were looking around wondering why so many booths and tables were vacanr and so many people waiting----not only that but we saw at least 5 wait-staff standing aound chatting ---doing nothing! Now Fort Worth location is now the worst of all Original House of Pancakes locations! Portland-----wake up---come down to Texas and clean up your sorry incompetent Management at these locations!
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Reason of review:
Poor customer service
Yousuf Jxg
map-marker Mount Laurel, New Jersey

The Original Pancake House Manager Review

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The Midvale ,Utah location is worst & the Manager Olga was really rude .....never recommend to anybody
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Reason of review:
Poor customer service
Anonymous
map-marker Grapevine, Texas

The Original Pancake House Breakfast Review from Grapevine, Texas

My name is Demetrius Cook. I just ate at your restaurant in Grapevine, Texas after my lab work. Was looking forward to enjoying breakfast after Dr. visit. My arrival was not pleasant, as I stood waiting to be seated. The manager continued to ring people out, go to the kitchen for coffees to go but never asked anyone to come seat me. Only after some additional gentlemen came in did someone arrive to sit me. I was never given water. My food instruction WERE ignored. The saving grace was a middle aged blond woman who refilled my coffee cup offered me a glass of water and basically did my servers job. Unfortunately my business isnt wanted and I will oblige your franchise willingly. I dont have my receipt but its on my credit card. I will express my visit with others as i felt unwanted at your establishment. Thanks for trying to ruin my morning but will not let this take my joy. Demetrius Cook demetrius@***.net
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Reason of review:
Poor customer service
Anonymous
map-marker Orland Park, Illinois

Apple Pancake Review

I got the apple pancake from the original pancake house and it wasn't even cooked. Then they wouldn't take it off the bill. Terrible service.
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Reason of review:
Damaged or defective

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